Privacy Policy Bobowd – Indonesia User Data Protection

1 Introduction

Bobowd greatly values the trust you place in us when choosing our platform. This Privacy Policy explains how Bobowd — operated through the domain bobowd.app — collects, uses, stores, and protects its users' personal data.

This document applies to all registered users and unregistered visitors who access the Bobowd platform via website or mobile app (Android and iOS). By using Bobowd's services, you agree to the practices described in this policy.

We have written this policy in plain, easy-to-understand language — not confusing legal jargon. Our goal is for you to genuinely understand what happens to your data, not just click "Agree" without knowing what you're agreeing to.

2 Data We Collect

Bobowd only collects data that is necessary to deliver a reliable, secure, and compliant service. The following are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs, or sexual orientation. Credit/debit card details are not stored on bobowd servers — all card transactions are processed through PCI-DSS certified third-party payment gateways.

3 How We Use Your Data

The data we collect is used for the following purposes:

• Account management: Creating, verifying, and managing your user account on the bobowd platform.
• Transaction processing: Processing deposits, withdrawals, and bonus payouts in accordance with applicable terms.
• Identity verification (KYC): Fulfilling Know Your Customer obligations to prevent fraud and money laundering.
• Platform security: Detecting, preventing, and investigating suspicious activity, fraud, or abuse.
• Service improvement: Analyzing usage patterns to improve features, speed, and the overall user experience.
• Communications: Sending notifications related to your account, transactions, security updates, and promotions (if you have opted in).
• Customer support: Helping resolve inquiries and issues you report via live chat or email.
• Responsible gaming: Monitoring gameplay patterns to identify and support users who may need assistance.

4 Legal Basis for Data Processing

Personal data processing at Bobowd is carried out on valid legal grounds, including:

• Contract fulfillment: Most data processing is necessary to deliver the services you requested (such as processing bets and transactions).
• Consent: For marketing communications and non-essential cookie use, we only do so with your consent.
• Legal obligation: Some processing is required to fulfill regulatory obligations such as anti-money laundering compliance and financial reporting.
• Legitimate interest: For platform security, fraud prevention, and service improvement based on legitimate business interests.

5 Sharing Data with Third Parties

Bobowd does not sell your personal data. However, under certain circumstances, we share data with the following parties under strict controls:

• Payment provider: Payment gateways and banks that process your financial transactions — only the data required to complete a transaction is shared.
• Identity verification service provider: Third-party KYC services that help verify your identity documents in accordance with regulations.
• Cloud infrastructure provider: Servers and cloud services that store and process Bobowd platform data to the highest security standards.
• Legal authority: When required by law, court order, or a valid law enforcement investigation.

All third-party partners working with Bobowd are bound by confidentiality agreements and are required to maintain data security standards equal to or higher than our own.

6 Cookies and Tracking Technologies

The Bobowd platform uses cookies and similar technologies to ensure the platform functions properly and delivers a more personalized experience. Types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Performance cookies: Collecting anonymous information about how users interact with the platform to help us improve speed and functionality.
• Functional cookies: Storing your preferences such as display settings and search history on the platform for a more convenient experience.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may significantly affect platform functionality.

7 Data Security

Bobowd implements comprehensive technical and organizational measures to protect your personal data:

• 256-bit SSL encryption for all data communications between user devices and Bobowd servers.
• At-rest data encryption for sensitive information stored in the database.
• Firewall and intrusion detection systems that actively monitor threats 24 hours a day.
• Employee data access is governed by the principle of least privilege — only personnel with a legitimate business need may access user data.
• Regular security audits and penetration testing conducted by both internal security teams and independent third parties.
• Documented incident response procedures to handle potential data breaches quickly and effectively.

8 Data Retention

Bobowd retains users' personal data for as long as necessary for the purposes described in this policy, or as required by applicable law.

• Active account data: Retained for as long as the account remains active and in use.
• Data after account closure: Retained for a minimum of 5 years after account closure for financial regulatory compliance and anti-money laundering requirements.
• Transaction data: Retained in accordance with applicable regulatory requirements, generally 5–7 years.
• Security log data: Retained for 1–2 years for investigation and system security purposes.

Once the retention period ends, data is securely deleted using methods that ensure it cannot be recovered.

9 User Rights Over Personal Data

As a Bobowd user, you have the following rights regarding your personal data:

To exercise the rights above, contact the Bobowd support team via live chat or send an email to [email protected]. We will respond to your request within a maximum of 30 business days.

10 Children's Data Protection

Bobowd services are strictly intended for users aged 18 and above. We do not knowingly collect personal data from minors.

If bobowd discovers that personal data of someone under 18 has been collected without our knowledge, that data will be immediately deleted and the associated account will be permanently deactivated.

If you are a parent or guardian who has discovered that your minor child has registered at bobowd, please contact our support team immediately so we can take the necessary action.

11 Changes to the Privacy Policy

Bobowd reserves the right to update this privacy policy from time to time to reflect changes in business practices, technology, or applicable regulations. The date of the latest update is always displayed at the top of this page.

For material changes — such as those that significantly affect users' privacy rights — we will provide more prominent notice via:

• Push notifications in the bobowd app
• Email sent to the address registered to your account
• A notification displayed the next time you log in

We encourage you to periodically review this page to stay up to date on how bobowd protects your personal data.

12 Privacy-Related Contact

For questions, requests, or complaints regarding the privacy policy and personal data management, you may contact Bobowd through the following channels:

• Live Chat: Available 24 hours directly via the Bobowd app or website — the fastest way to get a response.
• Privacy Email: [email protected] — specifically for personal data-related requests.
• General Email: [email protected] — for general questions about the platform.
• FAQ page: bobowd.app/faq — for quick answers to frequently asked questions.